General Information

• What kind of music can we expect to hear at Cannery Hall?

  We host all types of music, including genres that have been historically underrepresented in Nashville such as EDM, Hip Hop, and R&B. Nothing is off limits– ALL are welcome here at Cannery Hall.

• What is your bag policy?

  All purses and bags are subject to search. No backpacks, large bags, or tote bags are allowed. Must be smaller than 12″x12″.

• What am I able to bring with me into the venue?

  We want everyone to have a great time, but there are some things you cannot bring with you into a show or event. Here is a list of restricted items:

  • No weapons of any kind. This includes tasers, knives, nunchucks, long wallet chains, tire irons, defensive keychains, and anything else that could hurt someone else. When in doubt, leave it out.
  • No smoking. This includes vaping. We do have outdoor spaces for nicotine enthusiasts.
  • No outside food or beverages.
  • No illegal drugs.
  • No GoPros, iPads, tablets, or selfie sticks.
  • No ID altering face masks.
  • No mace/pepper spray.
  • No glow sticks.
  • No backpacks.
  • No hula hoops, ribbon dancing, or other festival related hobbies.
  • No umbrellas. Sorry Rihanna! If it rains, you can leave your umbrellas at the front door.

• Can I bring my gun?

  No.

  We do not allow firearms or weapons of any kind.

• How old do I need to be to attend a show at Cannery Hall?

  Age requirements will differ from show to show. Please refer to the specific show’s ticket page for further information.

• Is there a dress code?

  We are required to follow these rules by the Tennessee Alcoholic Beverage Commission (TABC) and Beer Boards. We also have a costume policy.

  • All customers must be identifiable upon entry. Security staff must be able to easily match your appearance to your ID photo.
  • Cannery Hall reserves the right to deny entry to anyone who cannot be easily identified or dressed in a manner deemed inappropriate or offensive.
  • No props (i.e. handheld items such as staffs or plastic weapons).
  • All standard venue policies will apply, including, but not limited to: no spiked jewelry, chains, whips, or weapons. None of these items are allowed, real or fake– no matter how “cool” they look.
  • Shoes (feet prisons) must always remain on your feet.
  • Everyone must wear a shirt.
  • No overexposure or indecency (no exposed areolas, side boob, under boob, butt cheeks, or groin).
  • No gang signs, hate speech, racism, or violence.
  • All outfits must be in accordance with TN Blue Laws and TABC Laws. Being unaware of the law does not exempt persons from the law.
  • No loose glitter.
  • No face masks, face paint, or other identity-altering items.

• Can I smoke inside of the building?

  No. We do not allow smoking of any kind inside the building. This includes vaping. We provide designated outdoor areas for smoking.

• Do you have parking at your venue?

  Yes! There is plenty of reasonably priced parking conveniently located near the venue.

• Can you recommend a hotel nearby?

  The JW Marriott, Westin, and Margaritaville are all within walking distance of the venue.

• Oh no! I think I left something at the venue. What do I do?

  Contact us during regular business hours at (615)649-9555 or stop by our Box Office from 10AM-4PM M/W/F. We hold all lost and found items in our Box Office for 7 days. After 7 days, all items are donated.

Tickets, Payment, & Entry

• How can I purchase tickets to a show?

  Tickets can be purchased through www.canneryhall.com or at our Box Office only. We do not support or recognize tickets purchased through other websites.

  Our Box Office is located at 1 Cannery Row, Nashville, TN 37203. Our box office hours are 10AM-4PM M/W/F or an hour before any scheduled performance.

• Can I purchase tickets at the door?

  If the show has not sold out, you can purchase tickets at the Box Office starting one hour before the doors open and/or during the show.

• What is the earliest I can get in for a show?

  The door time for the show will be listed on your ticket. That is when the performance spaces will be open to the public.

• I want to be in the VERY front. What time should I arrive?

  You can come to our front entrance as early as you would like on the day of the show and our staff will direct you to where the line begins. The front doors will open at the listed time for you to enter. Keep in mind that no matter how early you line up, there may already be people ahead of you. No particular spots are guaranteed.

• Can I leave and come back later?

  Yes, re-entry is permitted for individuals 21+ unless the show is all ages. If it is all ages, there will be no re-entry. All bags are subject to be re-searched.

• Are your shows seated?

  Most of our shows are standing room only. Before purchasing your ticket, please read the type of ticket you are purchasing in order to avoid any blunders. When in doubt, send us an email at info@canneryhall.com and we will be happy to answer any questions.

• Are tickets refundable? What if a show is postponed or cancelled?

  All sales are final. No exceptions. Lineups and set times are subject to change. If a show is cancelled, there will be specific instructions given to receive a refund. Postponed shows will not be refunded.

• I purchased a ticket from a third-party platform and my ticket isn't valid. What do I do?

  Cannery Hall cannot confirm the validity of any tickets not purchased directly from our box office or from our ticket platform, Prekindle.

  Tickets purchased elsewhere do not guarantee admission. If you have purchased a ticket through any other website and find that it is not valid for the show, please contact that seller or platform directly.

  We are not able to issue refunds for tickets purchased elsewhere. If tickets are still available for the specific show, you will need to purchase one from us in order to enter the venue.

• Do I need a valid ID in order to enter the venue?

  For all ages shows, you will not need an ID to enter the venue, but will be required to show a valid form of ID if you intend to purchase alcohol. If the show has an age requirement (18+ or 21+), you will need a valid, unexpired government issued photo ID. Digital photos of ID forms, Facebook accounts, school ID cards, or your best friend’s promise WILL NOT BE ACCEPTED.

• How late will you be open?

  Some shows will run longer than others, so our bars will stay open as long as possible. Sometimes the artists even come out for a drink, so come hang out with us!

Accessibility & Safety

• I am disabled or unable to stand for long periods of time. Can I still come to a show?

  Absolutely! We are an ADA friendly venue. All ADA accommodations are handled through the Box Office. Please let any member of our staff know if you need any additional assistance.

• I am coming to a show and I have a condition/injury that needs special consideration. What should I do?

  We are happy to provide special accommodations for guests as needed. Please reach out to info@canneryhall.com and let us know what specific accommodations will be needed. We also ask that the guest and their party arrive 10-15 mins before the scheduled door time. Our safety and security officers will make sure they are situated.

   

  Typically, in a venue of our size we can provide this for a guest and +1 or +2, to ensure we have enough space for all other guests who may need this special accommodation.

• What are you doing to prevent sexual harassment?

  Cannery Hall has taken the #HerefortheMusic pledge to build a safer environment for everyone in the music industry. We believe that live music is a place for fun, community, and open expression– sexual harassment and assault do not belong. Learn more here.

Photo & Film Policy

• What are your policies regarding photo/video/audio equipment?

  Recording policies are at the artist’s discretion and change from night to night. Only those with approved photo and video passes can bring professional equipment (cameras with detachable lenses) to a show.

  Cannery Hall has organized a House Photography Program where local photographers can choose the shows they want to shoot (on a first come, first serve basis), bring a friend along with them to the show, and receive photo credit when their photos are used.

  If you are interested in this program, or have any questions pertaining to it, please email us at media@canneryhall.com.

Host Your Event at Cannery Hall

• Can I rent Cannery Hall for a private event or production?

  Absolutely! All four of our venues are open for private bookings. Album release parties, VIP experiences, galas, wedding receptions– whatever your event, we’d love to have y’all.

   

  Below are the varying capacities of each venue:

  Mainstage: Standing – 1,275, Banquet – 320, Theatrical – 450

  The Mil: Standing – 625, Banquet – 130, Theatrical – 176

  Row One Stage – Standing – 300, Banquet – 80, Theatrical – 116

  Amaranth: Standing – 380, Banquet – 240, Theatrical – 266

  If you are interested, please fill out the Private Event Request form here.

• Do I need an event planner?

  We want you to have the best event possible. We’ve seen that when clients hire a professionally licensed event planner, events run so much more smoothly. To make sure this happens, we do require all private events to hire a licensed, professional event planner at least 90 days prior to your event.

• Can I have a DJ or live performer at my event?

  Of course! We have most audio equipment that performers require in-house.

  If there is a performer that you would like to commission, our talent buyers can offer support. A site visit between the performer and event venue manager is required prior to the event.

• Are tables and chairs included?

  Rental of Cannery Hall includes in-house inventory of tables and chairs if available and reserved in advance. We don’t carry in-house linens, but our partners on our Preferred Vendor list can provide you with the best linen and décor options available. This list is available here.

• Can I bring in catering, décor, or additional production?

  You absolutely can! We refer clients to our Preferred Vendor list for all catering, event rentals, and AV needs. That list can be found here.

  All other vendors are uniquely at the discretion of each client.

  We do not allow outside alcohol.

• How long can my event be?

  Rental rates are quoted for full day access of 12 hours. This includes load-in and load-out for events. Additional load-in days are sometimes necessary and can be accommodated if the calendar permits for an additional cost.

• What is the deposit requirement to book an event?

  Each venue price point ranges and when put in contact with your event manager, you’ll be given a detailed rental fee. To confirm a date, a 50% deposit is required at time of confirmation. Remaining 50% is due 2 weeks prior to your event.

• How can I schedule a tour of Cannery Hall?

  If you would like to schedule a tour of any of our venues, please contact us at events@canneryhall.com and specify which venue(s) you’d like to tour.

For Artists & Future Staff

• How can I get my act to play on one of the 3 stages in Cannery Hall?

  We have 3 different stages with varying capacities, so there is a space for everybody!

  Please fill out our Performance Request Form here so we can get to know you better.

• Are you hiring part time staff?

  Please refer to the Careers page to view all open positions!

• Are you hiring full time staff?

  As soon as we have available positions, we will post them on the Careers section of our website. If you’re interested in joining our team, if you’re passionate about music, and if you’re also passionate about providing excellent customer service, please submit your cover letter, resume, and salary requirements to jobs@canneryhall.com.

  Keep in mind, we really mean it when we say to be passionate about these things– our goal is to be the venue where people feel welcome and safe and want to stay a while!

• How do I apply for an internship?

  We will be working with local colleges to provide internship opportunities in 2024. Email info@canneryhall.com with the subject line “Internship” and once we begin accepting interns, you will be in the queue!